Work Experience
General Manager
MMB TEA CORP, DBA It’s Boba Time San Fernando
July 2021 - present
General Manager
MDB TEA CORP, DBA It’s Boba Time Sylmar
February 2023 - present
- Ensure proper implementation of franchise “system,” as defined by corporate
- Lead and manage teams of up twenty-five employees
- Ensure compliance with health department rules and regulations
- Enforce compliance of all federal, state, county, and municipal laws relating to ownership and operation of a restaurant
- Scheduling, payroll, inventory, and wholesale orders
- Hiring, interviewing, and candidate selection
- Maintain clear communication with corporate regarding all restaurant operations
- Quality control of merchandise
- Ensure proper implementation, use, and display of all branded and trade secret items
- Provide excellent customer service and make sure that every guest leaves the store happy
- Resolve and rectify customer complaints
- Maintain clear and efficient communication with employees
- Train staff members in all areas of operation
- Build cohesive teams that work well with each other
- Maintain efficient workflow of all teams on staff
- Create a positive and uplifting work environment
- Accounting of all company revenue and expenses
- Setting and adhering to strict budgets for recurring company expenses
- Implementing immediate changes to the “system,” as defined by corporate, as required
- Promoting new recipes, products, and in-store promotions
- Social media marketing
- Ensuring freshness of all produce, ingredients, and ready-to-eat items
- Receiving deliveries and rejecting any goods that do not meet company standards
- Certify all ingredients are prepared properly and in accordance with corporate standards
- Verify that all employees are following recipes, methods, and procedures defined by corporate
- Maintaining compliance with the franchise agreement
- Human Resource management
- Maintain relationships with vendors
Russian-Speaking Intern
Hillel International
August 2020 – June 2021
- Planning and promoting events
- Social media outreach
- Creating flyers and promotional materials
- Teaching Russian
- Translation of documents from English to Russian
- Managing all matters relating to Russian language and culture
- Leading team meetings
- Creating and implementing innovative new outreach techniques
Barista
Coffee Bean and Tea Leaf
Apr 2019 - Apr 2020
- Preparing both hot and cold beverages
- Handling ready-to-eat food items
- Operating cash register
- Ensuring customer satisfaction
- Cleaning
- Stocking merchandise
- Upselling impulse items
- Following recipes thoroughly
- Maintaining clear communication with management
- Following all health department policies
- Quality control of merchandise
Education
California State University, Northridge
Currently enrolled
Completing a B.S. in Computer Sience. Currently a senior. Expected graduation spring 2024
El Camino Real Charter High School
Diploma